
Sajin Shyamala Mohanan Btech Itil
Versatile, high-energy, committed IT Service Delivery & Management Certified Professional having international experience in leading corporations through... | Abu Dhabi Emirate, Abu Dhabi Emirate, United Arab Emirates
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Sajin Shyamala Mohanan Btech Itil’s Emails sm****@al****.com
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Sajin Shyamala Mohanan Btech Itil’s Location Abu Dhabi Emirate, Abu Dhabi Emirate, United Arab Emirates
Sajin Shyamala Mohanan Btech Itil’s Expertise Versatile, high-energy, committed IT Service Delivery & Management Certified Professional having international experience in leading corporations through change and challenge by implementing process-focused strategies & pro-actively driving continuous process improvement in the organization’s IT frameworks & methodologies. Strategic problem-solver who drives IT Service management initiatives to realize bottom-line results and enhance employee & client engagement in the pursuit of organizational objectives. A very effective Project Manager in handling international customers & Projects. Possess strong understanding of IT infrastructure, IT operations and Project management principles, IT service management best practices and standards. CORE COMPETENCIES Project Management: Leading a project team to manage Projects during its Initiation, Planning, Design, Implementation, and Transition to Operations team and project closure. Resource management, project plan, Risk management. IT Service Management & IT Operations: Service Level Management, Continual Service Improvement, Incident, Change, Problem, Asset & Configuration management, Service Reporting, Customer Relationship Management, Knowledge management, Managing IT operations and Service desk. ITIL & ISO 20000 process: Audit, Design, Document and implement IT service management processes which fit to best practices and standards. ITSM tools design improvement based on ITIL best practice & IS020000 standards, Preparing & maintaining an organization for ISO 20000 certification, Process management roles. Enterprise Management Solution: Thorough knowledge of ITSM tools (HP, CA Unicenter, Manageengine).
Sajin Shyamala Mohanan Btech Itil’s Current Industry Alef Education
Sajin
Shyamala Mohanan Btech Itil’s Prior Industry
Wipro
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Shore Consulting
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Smart World
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Smartworld
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Alef Education
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Work Experience

Alef Education
Head of IT Customer Services
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Alef Education
Senior IT Customer Services Manager
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Alef Education
IT Service Delivery Manager
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Smartworld
Project Manager - Integrated Management System
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Smartworld
Service Management Analyst
Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Smartworld
Service Delivery Lead
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Smart World
NMS Administrator / IT Service Management Specialist
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Shore Consulting
Sr. Technical Consultant for TESCO HSC
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Wipro
System Integration Engineer
Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)